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  1. RETURNS – Buyers must obtain a Return Authorization (“RA”) prior to the return of any Product.  Product, except batteries, may only be returned for refund within fourteen (14) days of original delivery by Proto at shipped address specified by Buyer, provided the Product is in as new condition and passes Proto quality control.

    1. Factory Seal – If the factory seal on the Product has been broken, a return will not be accepted, unless Proto gives specific approval for such a return after evaluation and the returned Product is subject to a 25% restocking fee.  All equipment must be shipped in as new condition and in the original shipping materials.  Refunds are subject to an evaluation of the merchandise upon receipt at Proto as defined above, in addition to other tests to ascertain condition of returned goods.  A refund less the restocking fee will be provided within thirty (30) days of completion of evaluation of goods at Proto..

    2. Shipping – Buyer is responsible for shipping costs to return Product to Proto.  The shipping costs must be prepaid and the Product should be shipped in its original container, or an equivalent, properly packed to withstand the hazards of shipment and be fully insured.

    3. Buyer has thirty (30) days from the date the RA is issued to deliver the Product to Proto.  All Product not delivered thirty (30) days after the RA was issued will not be considered eligible as a return for credit and Proto will return Product to Buyer and Buyer will assume all shipping costs.

    4. Dangerous Goods Requirements – Buyer acknowledges that Buyer has been advised of the Dangerous Goods shipping requirements relating to lithium batteries.  If Buyer’s return includes a lithium battery, Buyer agrees to have the battery shipped by a certified shipper of Dangerous Goods.  Buyer further agrees not to attempt to ship any lithium battery that has been physically damaged.  Buyer agrees to indemnify and hold Proto and its employees harmless from any and all liability arising from Buyer’s failure to comply with this provision.

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